Are you having a hard time finding a DME, durable medical equipment company that's willing to bill your insurance for your wheelchair, lightweight transport wheelchair, walker, cane, motorized hooveround wheelchair, electric scooter, back or knee brace? Look no further than Reyland Medical. We are headquartered in Marietta, GA and have warehouse locations in Atlanta, GA and West Columbia, SC. We have fast delivery to all of South Carolina and Georgia and ship throughout the United States.
Coverage terms are different for each insurance company, and Reyland Medical will check with your insurance company to see if the item you need will be covered. For a few insurance companies, Reyland Medical will be an out of network provider. However, Reyland Medical prices are so much lower than the in network providers that it is almost always less expensive for you to work with us.
In most cases, Reyland Medical can obtain a pre-authorization from your insurance company so you know your level of reimbursement before you pay for your order. Some insurance carriers will actually guarantee payment directly to Reyland Medical, eliminating any up-front payments from you with the possible exception of your copay.
What to Expect
If your physician has written you a prescription for medical equipment you can call us at (844) 244-0240 or email us at firstname.lastname@example.org and start the process immediately. Or if you place on order online, and indicate you would like Reyland Medical to bill your insurance company, you will receive a call from a Reyland Medical customer service team member to discuss your specific circumstances and gather information regarding eligibility. If you place the order with our customer service team over the phone (844) 244-0240, the customer service representative will take your order. The process involves these simple steps:
Step 1: Reyland Medical will collect the following information from you:
Insurance Company Name
Insured's Name and ID# or Subscriber#
Date of Birth (both the insured and the beneficiary, if different)
Insurance Company Member Services Phone #
Insurance Company Claims Mailing Address
Physician's name, address and phone number
Prescription from your physician, dated before delivery of the item
Letter of Medical Necessity from the physician
All relevant medical documents, such as chart notes
Step 2: HIPAA Release Form. Reyland Medical will email, fax, or mail you a HIPAA Release Form, which gives your physician and your insurance carrier permission to release relevant medical information to Reyland Medical so that we can successfully submit your claim. Please respond to this form ASAP.
Step 3: Reyland Medical will contact your insurance company to determine eligibility and coverage. Our billing specialists will then contact you to let your know if pre-authorization is necessary. If pre-authorization is not required, your order will be shipped to you. Upon delivery, Reyland Medical will file a claim with your insurance carrier.
If pre-authorization is required, Reyland Medical will work with your insurance company, your physician and you to secure pre-authorization prior to shipment. Once pre-authorization is received, your product will be shipped. Upon deliver, Reyland Medical will file a claim with your insurance carrier.
If pre-authorization is denied by your insurance carrier, Reyland Medical will contact you immediately to see how you would like to proceed.
Step 4: Your insurance carrier will process your claim and generally reimburse you within 45-90 days.